Shipping Policy

Thank you for choosing StudyRemote. We are committed to making sure your order arrives safely and smoothly. Please review our shipping policy below for important information regarding processing, delivery, and customer support.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout. Please make sure your shipping address and email address are entered correctly before completing your purchase.

Processing times may be slightly delayed during holidays, high-order volume periods, or carrier disruptions.

Shipping & Delivery

We work with trusted shipping carriers such as USPS to deliver orders as efficiently as possible. Delivery timeframes may vary depending on the destination and carrier operations.

Once an order has been marked as delivered by the shipping carrier to the shipping address provided during checkout, the shipment is considered fulfilled.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

StudyRemote is not responsible for:

• Incorrect or incomplete shipping addresses entered by the customer
• Typographical errors in email addresses
• Failed deliveries caused by inaccurate customer information
• Delays caused by carrier issues
• Delivery issues resulting from unattended packages after successful delivery confirmation

If you notice an error in your shipping information, please contact us immediately at support@ankiremote.com before your order ships.

Tracking Information

Tracking details are automatically sent via email once the order ships. Customers are encouraged to monitor tracking updates regularly.

Please note that shipping carriers may archive or remove detailed tracking history after a certain period of time.

Missing or Delayed Packages

If your package appears delayed, missing, or marked as delivered but cannot be located, please contact our support team as soon as possible so we can assist in investigating the shipment.

Customers should contact us directly before filing disputes or chargebacks so we can work together toward a resolution.

Digital Products & Email Delivery

Digital products, order confirmations, tracking updates, and support communications are sent to the email address provided during checkout.

Customers are responsible for ensuring:

• The email address entered is correct
• Their inbox is active and able to receive emails
• Our emails are not blocked or filtered into spam/junk folders

We are not responsible for failed email delivery caused by:

• Incorrect email addresses
• Full inboxes/mailbox storage limits
• Spam filters or blocked domains
• Email provider delivery restrictions

Customer Support

We are always happy to help and do our best to respond as quickly as possible.

Customer support is currently provided exclusively through email:
support@ankiremote.com

At this time, we do not provide phone support.

Questions

If you have any questions regarding your order or shipment, please contact us at:
support@ankiremote.com

We truly appreciate your support and thank you for choosing StudyRemote.