Return, Refund and Replacement Policy


Thank you for choosing StudyRemote! We strive to provide you with top-quality products that enhance your study experience. If you are not entirely satisfied with your purchase, we're here to help.


Return / Refund Policy


Eligibility for Returns:

  • You can request to return your StudyRemote within 30 days of the purchase date.
  • The item must be in its original packaging, unused, and in the same condition as received.


Return Process:

  • To initiate a return, please contact our customer service team at support@ankiremote.com
  • Provide your order number and a brief explanation of the reason for the return.
  • Once your return is approved, we will send your return label through email.
    • You have 14 days to process the return. After the given period, the return label will be voided, and the order will no longer be eligible for return-refund.


Refund:

  • Upon receiving the item, we will inspect it and notify you that we have received your returned item.
  • We will appreciate if you will follow-up with us once the return is delivered to our PO box so we can act fast with your refund.
  • Item will undergone inspection so please give us some time to process the refund.
  • Once done with inspecting the item and its condition, we will initiate a refund to your bank account.


Shipping Costs:

  • Shipping costs for return items are shouldered by the buyer and will be deducted once we issue the refund.


Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We act fast and send replacement for cases like this.



Replacement Policy


At Anki Remote, we are committed to ensuring that you have a seamless and enjoyable experience with our products. If you encounter any issues with your Anki Remote, hardhware and software wise, we are here to assist you with a replacement.


Eligibility for Replacements:

  • Anki Remote products are eligible for replacement within 60 days from the date of purchase.


Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team at support@ankiremote.com immediately.
  • Provide your order number, the situation, and a video of your remote that shows its issue so our technical team can review it and assess your situation.


Verification and Approval:

  • Our customer service team will review your request and may ask for additional information or images if necessary.
  • Once approved, we will ask for your shipping address and arrange the shipment of your replacement.


Shipping Costs:

  • We will cover the shipping costs for the replacement item if the issue is due to a manufacturing defect or damage during transit. 


Exclusion:

  • Replacements are not available for items damaged due to misuse, improper handling, or unauthorized modifications.


Timeframe for Replacement:

  • Replacement items will be shipped to you within 1-2 days of the approval of your replacement request. Please allow us some time to process it.


Contact Us:

  • If you have any questions about our return, refund and replacement policy, please contact us at support@ankiremote.com. We read every emails :)