Return, Refund and Replacement Policy

·· anki remote, refund, replacement, return

Thank you for choosing StudyRemote (formerly Anki Remote). We strive to provide top-quality products that enhance your study experience. If you're not entirely satisfied with your purchase, we're here to help.

Return & Refund Policy

Eligibility for Returns

  • You may return your StudyRemote within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition as received.

How to Initiate a Return

  1. Contact our customer service team at info@ankiremote.com
  2. Include your order number and a brief reason for the return.
  3. Once approved, a return shipping label will be sent to you via email.

Please note: You have 14 days to process the return after receiving the label. After this window, the label will be voided and the order will no longer be eligible for a refund.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of its status.
  • If approved, a refund will be issued to your original payment method.

Shipping Costs

  • Return shipping costs are the responsibility of the buyer and will be deducted from the refund amount.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at support@ankiremote.com and we'll assist you right away.

Replacement Policy

We're committed to ensuring you have a seamless experience with your StudyRemote. If you encounter any issues, we'll make it right.

Eligibility for Replacements

  • StudyRemote products are eligible for replacement within 60 days of the purchase date.

How to Request a Replacement

  1. Contact our support team at support@ankiremote.com
  2. Provide a video showing the issue so our technical team can assess your situation.
  3. Our team may request additional information or images to verify the problem.
  4. Once approved, we'll confirm your shipping address and arrange delivery of your replacement.

Shipping Costs

  • We cover all shipping costs for replacements caused by manufacturing defects or transit damage.

Exclusions

Replacements are not available for damage caused by:

  • Misuse or improper handling
  • Unauthorized modifications

Replacement Timeframe

Replacement items are shipped within 1–2 business days of approval.

Questions?

Reach out to us anytime at support@ankiremote.com — we're happy to help.

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